![]() Instead, I just pull it from the system, as Kaseya finds it automatically. You don't have to go to the client and say "Can you find me a serial number somewhere on the computer" and have them messing around, looking for it. For tech support work that is very valuable. ![]() It provided a lot of information out of the box and just pulled all the information from the computer itself. The functionalities were helpful. I could check what type of computer the customer was using and if they had a warranty. Even with the customization we had, which was not that great, I, myself found multiple ways of how we could find people, based on system version, their computer specs, location, et cetera. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way. When Kaseya is deployed on the customer's computer, we have access to the customer. The ease of access and ease of use was great.
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